terms & conditions

Returns:

All sales are final unless merchandise is damaged or defective. In that event, please e-mail us for a return authorization and we will promptly reship the item to you via the appropriate shipping method after we evaluate the damaged book(s).

Order statuses:

Pending: Order information was received, waiting payment processing and confirmation from our merchant processor.

Processing: Order information and payment were successfully received, order has been sent to our warehouses for packing and shipping.

On-hold: Order has been placed on hold due to an issue or request. Typically, this status applies to orders received while waiting for inventory delivery.

Complete: Order was successfully received and shipped.

Canceled: Payment was not processed or customer abandoned the order. Please contact us for assistance.

Tracking numbers:

If you have placed an order and have did not receive a tracking number from our cart when your order shipped, please contact us: orders@designstudiopress.com

International orders:

We have revised our shipping rates to include tracking numbers for international orders. On average, international orders take 3-5 weeks to arrive. Additional delays may be due to customs inspections and/or holds. Different customs practices and restrictions vary depending on the country.

Due to sanctions imposed, we are unable to ship to the following countries: Russia, North Korea, Iran, Cuba, Syria.

If you need assistance placing an order, please email us: orders@designstudiopress.com