 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
Frequently Asked Questions about shopping with us:
How
long does it take a package to arrive?
What are my shipping options?
Is it safe to use my credit card
when ordering?
Do I have to pay sales tax?
How do I pay for my order?
How do I pay for my order
if I live outside the United States?
What is your return policy?
What if you don't have all
of the items in stock?
If I purchase an out-of-stock
item, when do I have to pay for the shipping?
How long does it take a package to arrive?
Domestic
Customers:
Most orders ship within 48 hours.
FedEx: Please allow 1 to 3 weeks for delivery.
FedEx 2 Day: An economical service that provides delivery by 4:30 p.m. in 2 business days to most U.S. locations; by 7 p.m. to residential addresses .
International
Customers:
Our freight forwarder, International Transport Solutions: Please allow 3-4 weeks for delivery.
What are my shipping options?
Domestically, we ship via FedEx.
Internationally, we ship via our freight forwarder, International Transport Solutions.
Is it safe to use my credit card when ordering?
Absolutely.
We have taken every precaution to make your transactions secure.
Our Internet site utilizes industry-standard security measures, including
SSL
(Secure Sockets Layer).
Nevertheless, if you prefer, you may submit your order by mail to the address
below.
Please send a
check or money order to:
Design Studio Press
8577 Higuera Street
Culver City, CA 90232
USA
All account information submitted to us is safely isolated from unauthorized
Internet access.
Do I have to pay
sales tax?
Sales tax will only be charged to orders that are delivered
to a California address. All other addresses are not taxable.
How
do I pay for my order?
We accept MasterCard and Visa. We also accept checks and money orders.
If you are sending a check, please send it to the address given below
and allow two
additional weeks for delivery.
Please send
a check or money order to:
Design Studio Press
8577 Higuera Sreet
Culver City, CA 90232
USA
How
do I pay for my order if I live outside the United States?
We recommend that you pay by credit card (MasterCard or Visa). Or you
can pay in US dollars with a postal money order or US bank draft. Please
allow 2-4
weeks for delivery by US Postal Air Parcel service. You can use FedEx
for
faster air mail options, but be aware that it is often very expensive.
We accept no responsibility for your country's customs duties or taxes.
What is your
return policy?
All sales are final, unless merchandise is damaged or defective. In that
event, please e-mail us for return authorization and we will promptly
re-ship the item to you, via the UPS.
What if you don't
have all of the items in stock?
You will be given the option to purchase the items now or you can opt
to be notified by e-mail of when the new stock arrives by subscribing
to our e-mailing list.
If
I purchase an out-of-stock item, when do I have to pay for the shipping?
Shipping is billed once for the entire order at the time of purchase.
When backorders ship, there will be no additional costs billed to you.